A clearer way to
bridge the gap.

Nope. Clearhaven Finance is all about you, so you, and only you, can apply for a Loan.

We care about you and your financial health and we know how tempting it can be to borrow more cash than you need (or can afford to pay back), so to keep us all on the same page, we only allow you to take out one Clearhaven Finance loan at a time.

Absolutely! The only restriction is that your Repayment Date cannot be a Sunday or a Public Holiday. We don’t expect you to have to work this out, our systems will not allow you to select either one of these days.

Clearhaven Finance works with most of the major banks in South Africa. You’ll need to provide details of your account with one of the following banks so that we can approve your Clearhaven Finance loan:

• Absa
• Capitec
• First National Bank (FNB)
• Rand Merchant Bank (RMB)
• Nedbank
• Standard Bank
• Tyme Bank
• African Bank
• Bidvest Bank
• Access Bank
• Discovery Bank

We won’t be able to pay your Clearhaven Finance loan if you bank with another institution, but watch this space. As more banks get with the programme, we’ll add them to the list.

During the application process and the acceptance of the Pre-Agreement, Statement and Quotation, you give us your permission to deduct the Repayment Amount via debit order, from your bank account, on the Repayment Date selected by you.

Our debit order run is highly sophisticated and works slightly differently to your run-of-the-mill debit orders. How? We debit your account in the early hours of the morning on the repayment date selected by you. If your repayment amount is greater than R5 000, we split it in half and run two debit orders instead of one.

This means that like all of our processes, the repayment of your Clearhaven Finance loan is fully automated and seamless. No mess, no fuss!

As always, if you have any questions, you can email us at fhccbeg@pyrneunira.pb.mn.

Should you get some surprising news from us regarding your credit profile, you have every right to contact the credit bureau and dispute any information you think is incorrect. We can’t do that for you but if your credit profile does change, let us know.

Here are the details:

Compuscan

(021) 888-6000 | Fax (021) 413-2424

TransUnion

0861 482 482

Experian

0861 10 56 65

We’re committed to responsible lending at Clearhaven Finance, as such we’re a registered credit provider and are overseen by the National Credit Act 34 of 2005. What this means for you is that we are completely reliable, above board and take our role as honest, dedicated credit providers seriously.

Read more about our commitment to responsible lending

All interest and fees on your Clearhaven Finance Loan are calculated based on the Regulations set out in Chapter 5 of the National Credit Act 34 of 2005.

Here are the facts:

Service Fee:

R60 per month plus 15% VAT

Initiation Fee:

R165 plus 10% on the loan value above R1 000.00 plus 15% VAT. Fee capped at 15% of the loan value plus 15% VAT.

Interest Rate:

0.17% per day

Annual Interest Rate / APR:

60%

With Clearhaven Finance you have two easy options when applying for your loan – if you choose our fully automated online process your cash will be paid into your bank account within 10 minutes once you accept your quote and your application has been approved.

If you would prefer to have one of our trusty team members manually handle your application then your loan will be sent on to our Clearhaven Finance team who are available 24/7 – this process can take up to 2 hours, but don’t stress you will receive an SMS and an email the minute the Clearhaven Finance is in your bank account!

Your Clearhaven Finance Agreement will expire after 5 working days.

There are only 5 easy steps between you and your Clearhaven Finance loan!

Remember, if you get stuck for whatever reason, you can email us at fhccbeg@pyrneunira.pb.mn.

If you are new to Clearhaven Finance, you may qualify for a loan between R500 and R5 000.

If you have borrowed from Clearhaven Finance before and repaid well, you may qualify for a higher amount of up to R8 000. This will depend on your repayment history, affordability, and the result of your application assessment. You can repay your Clearhaven Finance loan over 1 to 6 months, depending on the loan option available to you.

Taking out a Clearhaven Finance loan and repaying it on time (as we know you will) has a positive impact on your Credit History. This, in turn, may help you when you need to apply for alternative credit in the future!

You need to wait at least 30 days from your first application date before you reapply for a Clearhaven Finance loan.

Sometimes the checks take a bit longer… If it were up to us, it would be super quick. But alas, we have to consider the bank’s processes. So, if it is taking a bit longer than it should, don’t panic. We will let you know when the money is on its way. Once we get the go ahead, your money will be in your account chop chop. If you still don’t believe us, give us a call on or send a mail to fhccbeg@pyrneunira.pb.mn.

We’ve gone to great lengths and done our best to make sure our platform is safe and secure. And when it comes to how we use your personal info, it’s all very official, we won’t share your details with anyone. We have a strict Privacy Policy, which you can read here.

All you need is you, a computer, an internet connection and your cell phone to receive your one-time pin. The entire application and payout process is online from beginning to end – just have your banking details and ID number handy as you’ll need this information to complete your Clearhaven Finance loan application.

Clearhaven Finance loans are cash loans provided by Clearhaven Finance or a Clearhaven Finance Registered Credit Provider. We allow you to choose how much cash you want to borrow and for how long. Our SmartDial lets you calculate how much the quick loan will cost you, so there aren’t any hidden surprises when it comes to paying back your Clearhaven Finance loan.

If you make no effort to communicate with us and you simply don’t pay your Clearhaven Finance loan on time, it can have a negative impact on your credit profile. This makes applying for any form of future credit (be it a cellphone contract or a home loan) very difficult.

To avoid this, our collections team will contact you and help you to come to a payment arrangement. In the meantime, we would charge you with a default administration fee of R75.00 (Excl. VAT) per month until you have settled your debt with us.

If you are still unable to honour your promise, we would then have no choice but to hand you over to an external Legal Collections Firm, which could result in a judgment being taken against you. Once you have been handed over, you will start to incur further costs which would no longer be in our control.

We are reasonable, that’s a fact and we know that sometimes things don’t pan out the way you planned. So if you need a breather, we’re here to help. To arrange an extension on your Clearhaven Finance Loan, email us at fhccbeg@pyrneunira.pb.mn.

No stress, you can always come back, sign-in and continue where you left off.

We weigh up the facts on a case-by-case basis and do all the necessary background checks. In many cases we find that a person’s credit profile isn’t nearly as bleak as they think it is. But if your credit profile is really in poor shape, it’s really not in your best interests to take out a loan, so we will have to decline your application.

We know that you won’t apply for a Clearhaven Finance Loan if there’s any chance that you won’t be able to repay it on time. We know this because we have asked you very nicely. So, when you don’t pay your Clearhaven Finance Loan on time, we get a little sad. Your Clearhaven Finance Ranking suffers, then you get angry, we get disappointed – it all gets messy and we don’t want that.

Not paying your Clearhaven Finance Loan back on time also has a very negative impact on your Credit Profile, which makes applying for any form of credit in the future, whether it be a cellphone contract, car or home loan, very difficult.

However, should this happen for any reason, our Collections Team will contact you and help as best as they can to come to a payment arrangement. In the meantime, we would charge you with a Default Administration Fee of R75.00 (Excl. VAT) per month until you have settled your debt with us.

If you are still unable to honour your promise to us, we would then have no choice but to hand you over to an external Legal Collections Firm, which could result in a judgment being taken against you. Once you have been handed over, you will start to incur further costs which would no longer be in our control.

Clearhaven Finance is a registered credit provider with the National Credit Regulator (NCR) and complies with all the legislative requirements in terms of the National Credit Act of 2005.

We’ve done our best to cater for all your questions in our FAQ and Clearhaven Finance Lingo sections. However, if searching for info just isn’t your thing, we are always ready for a chat at fhccbeg@pyrneunira.pb.mn.

If you are not satisfied with the resolution/conclusion received from Clearhaven Finance, you can take the matter further and contact the applicable regulatory or dispute resolution body using the details below:

National Credit Regulator

Telephone (011) 554-2600 or 0860 627 627

Fax (011) 484-6122

Email vasb@APE.bet.mn

Postal address 127, 15th Road, Randjespark, Midrand

Credit Ombud

Telephone 0861 662 837

Fax 086 683 4644

Email bzohq@perqvgbzohq.bet.mn

Postal address Suite 444, Private Bag 1, Jukskei Park, 2153

As always, please don’t apply for a Clearhaven Finance Loan if you have any doubt that you will be able to pay it back when you say you will! However, in the name of transparency, here is the process:

1. We will attempt to deduct your Repayment Amount from your Bank Account in the early hours of the morning on the Repayment Date that you have chosen.
2. If there are no funds available (note: your bank may charge you a penalty fee for not having sufficient funds to meet your debit order obligations), we will try and debit your account again later that afternoon.
3. After two failed debit order attempts, our Collections Team will be in contact with you.
4. If we are unsuccessful in debiting your repayment amount from your bank account, we will then have no choice but to charge you a default administration fee of R75 (Excl. VAT) which will then be added to your repayment amount.
5. This default administration fee together with interest and the monthly service fee (R60 plus VAT) will then be charged to your account for every month that you are in arrears until your loan is repaid in full.

We don’t want to get to this point so, if you had every intention of settling your Clearhaven Finance Loan on time when life “happened” and you cannot pay your loan anymore, please chat to us. We’ll make whatever arrangements we can to help the situation. Keep our details on hand – email us at fhccbeg@pyrneunira.pb.mn.

The NCA brought about remedies for consumers who are experiencing stressful financial times. Consumers who are over-indebted can approach a debt counsellor and apply for debt review.

This effectively means that your debt obligations under credit agreements are managed and administered by the debt counsellor who negotiates with your creditors on your behalf and makes monthly distributions to your creditors to ensure that they do not start suing you for the debt you owe.

Administration is the same type of remedy, but also includes other types of debt and is limited to R50 000 only. When you are under administration or under debt review you are prohibited by law to incur any further debt.

We are a responsible lender and will not even consider giving you Clearhaven Finance if you are already debt stressed. If you are in fact debt stressed we suggest you seek counselling and approach a debt counsellor to assist you.

At Clearhaven Finance we work with you and not against you like many of our competitors. We believe in offering you the chance at change, enabling possibilities. Whether that’s opening new doors for yourself or your loved ones. We are here to help you do want you want to do when you want to do it. Our entire process is online and paperless. We calculate all our applications upfront and are transparent about your fees so there is no fine print, leaving you worry free. Our team is always available to answer your mail at fhccbeg@pyrneunira.pb.mn if you need us or just fancy a chat.

The Credit Association of South Africa (CASA) is a non-profit organisation that represents over 1,800 non-bank credit providers in South Africa. CASA promotes ethical practices and adheres to a Code of Good Practice, ensuring that its members operate responsibly and contribute to the growth of the South African economy.

Clearhaven Finance is a proud member of CASA.

The National Credit Regulator (NCR) was established as the regulator under the National Credit Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. Clearhaven Finance and all Clearhaven Finance Credit Providers are registered with the NCR and are committed to responsible lending.

Clearhaven Finance offers a simple, secure way to apply for short-term credit online. Whether you need help with an unexpected expense or a temporary cash-flow gap, Clearhaven Finance gives you access to loan options of up to R8 000, with repayment terms from 1 to 6 months, subject to approval and affordability.